Terms, Policies & Conditions

1.1 General Inclusions

All inclusions are subject to availability and may vary depending on the itinerary, destination, operating conditions and seasonal availability. Services not expressly included in the confirmed booking may be arranged upon request and may incur additional charges.

1.2 Overtime Charges

Overtime beyond the confirmed tour duration will be charged at the following hourly rates:

Overtime must be approved on-site and is payable immediately or added to the outstanding balance. Overtime is subject to driver, vehicle and operational availability.

1.3 Professional Tour Guide

A licensed professional tour guide may be arranged upon request for ¥35,000 per day. Requests must be made in advance and remain subject to availability.

1.4 Pricing Disclaimer

Rates may change without prior notice due to operational cost adjustments, fuel prices, government regulations, taxes, currency fluctuations or third-party supplier charges. Confirmed bookings will retain the agreed rate unless a change is required by law or caused by an external service provider.

1.5 Liability Disclaimer

RZE Travel & Tours exercises reasonable care when delivering its services. However, we are not responsible for delays caused by traffic, weather, road closures, government action or other circumstances outside our reasonable control.

Guests are responsible for protecting their personal belongings. RZE Travel & Tours is not liable for personal expenses, loss, theft, accidental damage, injury or indirect loss except where liability cannot legally be excluded.

1.6 Travel Insurance

All guests are strongly encouraged to obtain comprehensive travel insurance covering medical emergencies, accidents, trip cancellation, travel disruption, lost baggage and personal liability. RZE Travel & Tours does not provide travel insurance unless specifically stated in writing.

1.7 Force Majeure

RZE Travel & Tours may modify, postpone, reroute or cancel an itinerary due to circumstances beyond its reasonable control. These may include severe weather, natural disasters, road closures, government restrictions, public emergencies, transport disruption or other force majeure events.

Reasonable efforts will be made to provide notice and suitable alternatives whenever possible.

1.8 Cleaning & Damage Policy

A cleaning fee of ¥40,000 may be charged when excessive cleaning is required due to guest negligence, including spilled food or drinks, vomit, smoke odours, excessive rubbish or misuse of the vehicle.

Guests may also be responsible for repair or replacement costs where damage exceeds normal wear and tear. Fees will be assessed following inspection and must be settled promptly.

1.9 Late Arrival Policy

• A 15-minute grace period is allowed from the confirmed pickup time.
• Arrivals beyond 15 minutes may result in the tour duration being shortened.
• Arrivals beyond 30 minutes may be treated as a no-show and may be non-refundable.

1.10 Emergency Contact Protocol

Guests must immediately inform the driver, guide or RZE Travel & Tours representative in the event of an emergency. Clients may be required to provide an emergency contact before the tour. Relevant hotline details will be shared with the booking confirmation where applicable.

1.11 Guest Responsibilities

Guests are expected to arrive on time, behave respectfully, comply with local laws and follow reasonable safety instructions provided by the driver or guide.

Children must remain under the supervision of a responsible adult. RZE Travel & Tours reserves the right to refuse or discontinue service where behaviour is unsafe, unlawful, abusive or disruptive.

1.12 Lost Property

We will make reasonable efforts to help locate belongings left inside our vehicles. However, RZE Travel & Tours does not accept responsibility for items lost or left in vehicles, hotels, restaurants, attractions or other locations.

2.1 Deposit Requirement

A non-refundable deposit is required to secure every booking.

Reservations are accepted on a first-come, first-served basis and are confirmed only after the required deposit has been received.

2.2 Payment Terms

The deposit will be deducted from the total booking amount. Unless otherwise agreed in writing, the remaining balance must be paid in Japan on the scheduled day of service.

2.3 Payment Methods

2.4 Credit Card & PayPal Fees

All card transactions are billed in Japanese Yen. Payments made through PayPal or credit card are subject to an additional 8% processing fee.

2.5 Deposit Policy

Deposits are non-refundable. A confirmed booking may be rescheduled once at no additional administrative charge, subject to availability.

A rescheduling request must be submitted at least 10 days before the confirmed tour date. Any difference in service, itinerary or third-party cost remains payable by the client.

3.1 Cancellation by the Client

3.2 Cancellation by RZE Travel & Tours

Where a tour is cancelled due to force majeure, operational restrictions or genuine safety concerns, clients may be offered a rescheduled service, subject to availability, or a refund of amounts paid directly to RZE Travel & Tours.

Non-refundable third-party charges already committed on the client's behalf may be deducted from the refund.

3.3 Rebooking & Changes

Requests to change a confirmed booking must be submitted at least 10 days before the scheduled tour date and remain subject to availability.

Additional charges may apply where the change affects the vehicle, service duration, itinerary, accommodation, admission, transportation or third-party arrangements.

3.4 Non-Refundable Items

The following items are non-refundable once purchased, confirmed or reserved:

• Entrance and attraction tickets
• Hotel and accommodation reservations
• Flights and transportation tickets
• Professional guide reservations
• Third-party supplier services
• Other prepaid or non-refundable arrangements

3.5 Refund Processing

Approved refunds will normally be processed within 14 business days through the original payment method unless another arrangement is confirmed in writing.

Bank charges, payment processing fees, exchange-rate differences and administrative fees may be deducted where applicable.